We ensure that our Customers say “Yes” only to the best and therefore have a convenient return policy to complete the entire online shopping experience. We accept returns under certain unavoidable conditions. We perform stringent pre-shipment quality checks to all our products before shipping them out.
Every product is checked thoroughly on the following parameters:
a) Adherence to special instructions provided by the Customer, if any After quality check, we maintain the details in our quality log. We also take extreme care while packaging and provide detailed shipping information to enable accurate shipment delivery.
Even with all the checks in place, we understand that there may be some genuine cases for return. We accept returns once our Quality Control and Operations team review the case in question with regards to the following conditions:
2.1 Damaged Product Delivered:
We will provide replacement against the damaged product(s) and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where the product(s) is an exclusive one piece design and hence a replacement cannot be provided of the same type, we will take a decision to issue a refund (store credit / cash) against the damaged product(s) and refund shipping costs incurred in the form of store credit.
2.2 Wrong Product Delivered:
We will provide replacement against the wrong product(s) delivered and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where a replacement cannot be provided, we will take a decision to issue a refund (store credit / cash) against the wrong product(s) and refund shipping costs incurred in the form of store credit.
2.3 Not Liking The Products Delivered:
We accept return for the product(s) but Customer has to bear the shipping charges incurred for returns. We will issue store credit against the value of returned product(s).
3.1 The product(s) should be returned to us in original condition with tags and packaging intact.
3.2 We don't provide cash refunds for returns under normal circumstances. Cash refunds will be considered only under exceptional circumstances & will be at the sole discretion of hitechro.net
3.3 We don't refund the custom duties & taxes paid, if any
3.4 We don't accept returns if the package is returned without following the 'Process / Guidelines for Returns' mentioned below. While receiving the parcel, Customers are requested to check the parcel for:
a) Any signs of tampering with the seal / packaging
b) Match the number of products in the parcel against attached invoice
3.5 Customers are requested to sign the delivery slip only after doing the above checks. After signing on the delivery slip, if there is a complaint around missing product(s) in the parcel, we will not be responsible.
3.6 If a product is 'Ready to Ship', it cannot be cancelled under any circumstances.
3.7 No warranty exchanges are available.
4.1 Colour And Description Discrepancy:
The product description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. This website believes that every customer placing an order is absolutely aware of these minor variations that may occur with respect to the actual color of the product received.
No product sold under the Sale can be exchanged or returned.
5.1 For all returns, Customers need to inform firstname.lastname@example.org within 3 days of receiving the parcel. Return requests placed after 3 days of receiving the parcel, will not be accepted.
5.2 If a damaged product is received, it should be reported to us within 3 days of receiving the parcel. Damages reported after 3 days of receiving the parcel will not be accepted.
5.3 We will review the return requests & may request for additional information from Customers (photographs of products, packaging, measurements etc).
5.4 After the review, if it is established as a genuine case for returns, we will provide the Customer further details on the return process through a separate e-mail.
5.5 After the confirmation e-mail from us, Customers are requested to return the product(s) in original condition with tags and packaging intact within 15 days of raising the return request. We request Customers to send us the tracking details while shipping the return parcel.
5.6 After receiving the return shipment, we will do an internal quality assessment and will initiate the applicable resolution within 48 hours. Please note, we cannot initiate the resolution before receiving the return shipment.
If you have any questions or need clarifications on the Returns Policy, please contact our (24X7) customer support or e-mail email@example.com and we shall assist you.
This website has the right to cancel your order in case of insufficient stocks or in case of any suspicious order transactions. Auto cancellation may also be triggered by the administration end in case of any improper order placement (like incomplete address) and/or due to any technical difficulties. Processing fee will not be refunded in cancellation.
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